Couriers do not pick up parcels during the weekend or on public holidays so orders received during this time will be picked up for delivery the next working day.
We advise ordering early during busy times such as Christmas and Mother’s Day as courier deliveries take longer during these times.
South Island Standard Delivery – orders are usually delivered within 2days (Monday-Friday) $12.50
North Island Standard Delivery – orders are usually delivered within 2-3 days (Monday-Friday) $12.50
Rural Delivery – allow an additional 1-3 days (Monday-Friday) .$28.50
Christchurch Delivery – orders are usually delivered the next working day if placed by 2pm (Monday – Friday) $12.50
Same Day Christchurch Delivery – orders for same day delivery can be delivered by sprint courier if placed by 12.30pm (Monday-Friday) $18.50
Pick up from Store – free of charge
Due to the nature of the product in our gift boxes, all of our parcels are sent with a 'signature required' request. This means that someone must be at home to sign for the parcel.
If you would prefer for the courier to leave the parcel, please tell us in the delivery instruction box at checkout. Let us know we have your permission to leave the gift in a safe place
-'at the back door' or 'under cover on the porch.'
We recommend you supply the recipient's phone number, if possible, to assist with delivery.
If you need something delivered urgently, we'll do our best to get it there. While you can place your order online, please call us on 0800697737 or email us at email@example.com
if you prefer and we will do our best to get it sorted.
Saturday delivery is available in all major cities. There is an additional cost for this service, which you can select at checkout.
Deliveries to rural areas can take up to 3 days longer than standard delivery times. There is no Saturday or Overnight delivery service available for rural areas.
MULTIPLE ORDERS & DELIVERY LOCATIONS
Please place separate orders for multiple gifts, if they are being delivered to different addresses. Alternatively you can email us a list of names and addresses, as this is often easier.
All our gifts are carefully wrapped and packaged securely in cardboard cartons, to ensure your gift is protected and arrives safely.
TRACKING YOUR ORDER
If you wish to track your order we can send you a tracking link. Please email us at firstname.lastname@example.org
If you prefer to pick up from our store, choose the option at checkout. Our hours are Monday to Friday 8.30am -5pm.